Last Updated: 1st June, 2024

Privacy Policy

Rushlane (“we“, “us“, or “our“) operates as a multi-service platform providing food

delivery, logistic services, and taxi aggregation in Tura, Meghalaya, India. This
Privacy Policy outlines our practices regarding the collection, use, disclosure, and
protection of personal information when you use our website and associated
services.

1. Information We Collect:

1.1 Personal Information: When you use our platform, we may collect the
following types of personal information:

• Contact Information: Name, email address, phone number, postal address.
• Identification Information: Aadhaar number, PAN card details (for
regulatory compliance).
• Payment Information: Credit/debit card details, payment history.
• Location Data: GPS location, IP address.
• Biometric Data: Facial images for user verification purposes (for taxi
services).

1.2 Usage Data: We may also collect information about how you interact with our
platform, including:
• Device Information: Device type, operating system, browser type.
• Log Data: IP address, access times, pages visited.
• Usage Patterns: Clickstream data, session duration.

2. Use of Information:

2.1 We use the information we collect for the following purposes:

• To provide and maintain our services, including food delivery, logistic
services, and taxi aggregation.
• To process orders, payments, and bookings.
• To communicate with you about your orders, deliveries, and bookings.
• To personalize and improve your experience with our platform.
• To comply with legal and regulatory requirements, including tax obligations
and transportation regulations.

3. Sharing of Information
3.1 We may share your personal information with third parties in the following
circumstances:

• With service providers: To facilitate deliveries, logistics, and taxi services.
• With business partners: To offer promotions, discounts, and loyalty
programs.
• With legal authorities: In response to legal requests or to protect our rights,
property, or safety.
• With affiliates: For business operations and internal purposes.

3.2 We may also aggregate and anonymize data for analytics and reporting
purposes, which may be shared with third parties for business analysis and
improvement.

4. Data Security:

4.1 We take reasonable measures to protect the security of your personal
information and prevent unauthorized access, disclosure, or alteration.
• We use encryption, access controls, and other security technologies to
safeguard your data.
• Access to personal information is restricted to authorized personnel who
require access for business purposes.
• We conduct regular security audits and assessments to identify and address
potential vulnerabilities.

5. Data Retention:
5.1 We retain your personal information for as long as necessary to fulfill the
purposes outlined in this Privacy Policy, unless a longer retention period is
required or permitted by law:
• We periodically review the data we hold and delete or anonymize data that is
no longer needed for business purposes.
• Certain data may be retained for longer periods to comply with legal
obligations or to resolve disputes.

6. Your Rights:
6.1 You have the following rights regarding your personal information:
• Right to access: You can request access to the personal information we hold
about you.
• Right to rectification: You can request corrections to inaccurate or
incomplete data.
• Right to erasure: You can request deletion of your personal information,
subject to legal limitations.
• Right to object: You can object to the processing of your personal
information for certain purposes.
• Right to data portability: You can request a copy of your personal
information in a structured, machine-readable format.

6.2 To exercise your rights or request assistance, please contact us using the
contact information provided below.

7. Children’s Privacy:
7.1 Our platform is not directed to children under the age of 13, and we do not
knowingly collect personal information from children under 13 without parental
consent:
• Parents or legal guardians who believe that their child has provided us with
personal information without their consent can contact us to request deletion
of the information.

8. Changes to this Privacy Policy:
8.1 We reserve the right to update or change this Privacy Policy at any time. We
will notify you of any changes by posting the new Privacy Policy on this page.

8.2 We encourage you to review this Privacy Policy periodically to stay informed
about our data practices and any updates or changes.

9. Contact Us:
9.1 If you have any questions, concerns, or requests regarding this Privacy Policy
or our data practices, please contact us at:

Email: Support@Rushlane.net
Phone: +91 8131-841-342
Address: Addinggre, Upperchandmari, Tura, West Garo Hills, Meghalaya, Inida –
794002