Privacy Policy

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Privacy Policy

Last Updated: 30th August 2025

Rushlane (“we”, “us”, or “our”) operates as a multi-service platform providing food delivery, grocery delivery, and logistics services in Tura, Meghalaya, India.

This Privacy Policy explains how we collect, use, store, and share your personal information in compliance with the Digital Personal Data Protection Act, 2023 (DPDP Act) of India. By using our website, mobile application, and associated services, you agree to the practices described here.

1. Information We Collect

When you use our platform, we may collect the following categories of personal data:

1.1 Personal Information

  • Contact Information: Name, email address, phone number, postal address.

  • Payment Information: Processed securely by Razorpay (see Section 4).

  • Location Data: GPS location, IP address.

1.2 Usage Data

  • Device Information: Device type, operating system, browser type.

  • Log Data: IP address, access times, pages visited.

  • Usage Patterns: Clickstream data, session duration.

1.3 Media Content (Images & Videos)

You may upload photos or videos to share reviews, feedback, or participate in promotions. These may contain personal data. We use them only for:

  • Improving service quality.

  • Customer support and dispute resolution.

  • Promotions/marketing only with your explicit consent.

2. How We Use Your Information

We use your personal data to:

  • Provide and improve our services.

  • Process and deliver orders.

  • Process payments securely through Razorpay.

  • Communicate with you regarding orders, deliveries, and support.

  • Personalize your app experience.

  • Comply with legal and regulatory obligations.

We do not process your data beyond these purposes unless we obtain your explicit consent.

3. Consent Management

Under the DPDP Act, your consent is required for processing your personal data.

  • Consent must be free, specific, informed, unconditional, and unambiguous.

  • You may withdraw consent at any time by contacting us (see Section 9).

  • If you withdraw consent, some services may no longer be available.

4. Sharing Your Information

We may share your personal information only in the following situations:

4.1 Payment Processing (Razorpay)

We use Razorpay as our payment gateway to process payments securely.

  • When you make a payment, Razorpay collects and processes sensitive payment details (such as card number, UPI ID, wallet information, etc.).

  • We do not store or have access to your full payment details.

  • Razorpay processes your data in compliance with applicable laws.

For more details, please review Razorpay’s Privacy Policy.

4.2 Other Sharing

  • With service providers: Delivery partners, logistics providers.

  • With affiliates: For internal business operations.

  • With legal authorities: When required by law or to protect rights and safety.

We do not sell your personal data.

5. Children’s Privacy

Under the DPDP Act, anyone under 18 years is considered a child.

  • We require verifiable parental consent before processing a child’s data.

  • We do not track, profile, or target advertising at children.

6. Your Rights Under DPDP Act

You have the following rights regarding your personal information:

  • Right to Access: Request a copy of your personal data.

  • Right to Correction: Request rectification of inaccurate or incomplete data.

  • Right to Erasure: Request deletion of your personal data when no longer required.

  • Right to Nominate: Nominate another person to exercise your rights in case of your death or incapacity.

  • Right to Withdraw Consent: Withdraw consent at any time.

To exercise these rights, contact us at the details below.

7. Data Security

We implement reasonable safeguards to protect your personal data, including:

  • Encryption of sensitive data.

  • Restricted access protocols.

  • Regular audits and monitoring.

While we take strong measures, no system is completely secure.

8. Data Retention

We retain your personal data only as long as necessary for:

  • Service delivery.

  • Legal compliance.

  • Dispute resolution.

Once no longer required, we delete or anonymize data securely.

9. Grievance Officer

As per the DPDP Act, we have appointed a Grievance Officer to handle privacy-related concerns.

📧 Email: support@rushlane.net
📞 Phone: +91 8131-841-342
🏢 Address: Addinggre, Upper Chandmari, Tura, West Garo Hills, Meghalaya, India – 794002

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here with the updated date. We encourage you to review this Policy regularly.