Quality Issues:
Customers have the right to request a return or refund if they receive food items
that do not meet expected quality standards. This includes items that are stale,
spoiled, undercooked, overcooked, or otherwise not fit for consumption.
Customers must report quality issues within 24 hours of delivery. Photographic
evidence may be required to substantiate the claim.

Incorrect Orders:
If customers receive incorrect items or if items are missing from their order, they
can request a return or replacement. Customers must report incorrect orders within 24 hours of delivery. Clear documentation, such as a photo of the received items, may be requested.

Damaged Packaging: Customers may request a return or refund if the packaging of the food items is damaged upon delivery and compromises the quality or safety of the food.
Reports of damaged packaging must be made within 24 hours of delivery. Photographic evidence may be necessary.

Expired or Spoiled Food:
Customers have the right to return or seek a refund for food items that are expired
or spoiled upon delivery. Reports of expired or spoiled food must be made within
24 hours of delivery. Customers may be required to provide photographic
evidence.

Need help?
Contact us at support@Rushlane.net for questions related to refunds and returns.